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Forum Discussion
mtibosch6
Jan 14, 2020Follower
Netgear Armor
Since I activated Netgear Armor in my R7000 router I have connection problems with several network participants. This seems to be completely random. When devices (PC, laptop, phone, i-pad) are spon...
DexterJB
Jan 14, 2020NETGEAR Moderator
Hi mtibosch6, if you've recently updated the firmware, please make sure that you've done a factory reset to clear some possible incompatibilities. Does the issue persist on all your devices (wired and wireless)? Also, you can disable the Armor feature via the Nighthawk app.
Dexter
- NeverAgainNetGeFeb 18, 2020Initiate
Me too! Seriously NetGear I will NEVER AGAIN purchase your products.
I stupidly activated Armour to see what it was and now can not deactivate it. Click on the toggle in the web interface, click apply, and it spins away...and spins...and spins...then proudly displays "Activated" again
so I download the NightHawk app...it takes 5 goes and more than 10 minutes to find my router and right now is on its tenth attempt to log in but "timed out"...surprise, surprise.
so I reboot the router. And when it has rebooted and I finally get in I tap Security and ...ta da..."Nighthawk Device does not exist in UPBackend DB or invalid." (seriously why did I ever think that NetGear could get something right?)
Reboot, router, reboot phone and try again...and again...and Im in! But where the hell is the Armour toggle I read about????? Nowhere...doesnt exist
I am a SysAdmin for a medium size NGO...I deal with Ubiquiti and Draytek products on a daily basis and NEVER encounter the problems that I do with Netgear software - seriously I have never regretted a hardware decision more than this router but it is the software that lets it down.
- microchip8Feb 18, 2020Master
You should try a factory reset & reconfigure from scratch
- labattFeb 18, 2020Mentor
Ubiquiti and Draytek products str more toward the commercial grade equipment. I would expect them to perform better. That was the reason I moved away from Netgear, never working right, to commercial. Have never looked back.