Forum Discussion

Aspirant

Feb 13, 2020

Solved

NETGEAR Armor

I am having issues with Netgear Armor. Webpages not loading to not being able to access the website if you lost your phone. So my question is any support from Netgear or do I contact Bitdefender Supp...

Christian_R
Feb 21, 2020
Hello cuse165,

When you get a chance, may you visit armor.netgear.com again and let us know if you're still experiencing the same issue.

Thanks!

Christian

cuse165

Aspirant

Feb 14, 2020

I logged in to my router is just went to Netgear Armor and tried to launch the Netgear Armor Dashboard. After I click on launch Netgear Armor it checks my routers then it loads another page it that's where it stops. The browser it's self is not trying to load its the Web page it's self. The circles just keeps on spinning. I have some photos to try to make it easier. One is inside my router where I launch the Netgear Armor Dashboard and one is the stuck page. You can also use this link https://armor.netgear.com/

Model Number R6700v3
Firmware V 1.0.4.84_10.0.58
Trial Netgear Armor Yes

cuse165
Aspirant
Feb 14, 2020
Second picture
- cuse165
  Aspirant
  Feb 14, 2020
  Video:https://1drv.ms/v/s!AtxxebpM5QtOgs0EHgYFJMyBjA8xrA
Christian_R
NETGEAR Employee Retired
Feb 14, 2020
Hi cuse165,

Thanks! Appreciate you taking the time to provide a screenshot and video. I've noticed that you're attempting to access the website using a mobile device. When you get a chance, may you attempt to access armor.netgear.com from a laptop/computer and letting me know how that turns out.

Thanks,
Christian
- cuse165
  Aspirant
  Feb 14, 2020
  Something no change. Tried more then one Browser
  - Christian_R
    NETGEAR Employee Retired
    Feb 17, 2020
    Thanks for confirming. I'll forward this report to the team and get back to you as soon as possible.
    
    Regards,
    
    Christian