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Forum Discussion

drewbab1229's avatar
drewbab1229
Star
Apr 18, 2022

Netgear Support is the Worst Ever!

Netgear should not be allowed to do business in the United States.  Netgear has no ability to support their products.  All I want, is my Netgear Armor subscription transferred to my now router.  This...
drewbab1229's avatar
drewbab1229
Star
Apr 18, 2022

Yes, I have followed the process, but they cannot completed it, unbelievable.

 

Drew

plemans's avatar
plemans
Guru - Experienced User
Apr 18, 2022

did they explain why not or what reason they had? 

maybe DarrenM Or KevinLiT or Blanca_O can help. 

  • drewbab1229's avatar
    drewbab1229
    Star
    Apr 18, 2022

    No, they just keep saying it will be completed in no more than 72 hours.  However, it has been many 72 hours.  You actually cannot get in contact with anyone who can actually do anything.  The only people you have contact with are ticket takers, they have no ability to actually provide support.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Apr 18, 2022

      Sadly, for the most part it does need to go through support. Maybe one of the mod's I tagged will be available and message you for help with it. 

       

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Apr 18, 2022

      drewbab1229 Can you PM me your case number so I can escalate the issue.

       

      DarrenM

      • drewbab1229's avatar
        drewbab1229
        Star
        Apr 18, 2022

        I sent the two case numbers I have.