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Forum Discussion
Netgear too slow in charging card
I find it amusing/disconcerting that Netgear promotes itself as a security company by providing Armor/Bitdefender for my network, yet seem oblivious to those of us who have in place security on our c...
Hello glix,
Thank you for your post!
Are you still unable to use your desired payment method for your NETGEAR Armor subscription?
Best,
Kevin
Community Team
Apparently not. No charge for the past 24hrs (I get texts for every card access). I have since turned the card off. I would like to resubscribe, but I'm not going to leave my card open until Netgear gets around to charging it hours/days later.
Hello gilx ,
Thank you for your reply!
Please PM the following information so I can endorse you to our customer support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:Please provide this information as soon as possible!
I look forward to hearing from you!Best,
Kevin
Community TeamThanks for contacting the support folks on my behalf. However, I was finally able to have my card successfully charged. I noticed with the previous three failed attempts they were all around the same time in the evening: 10pm MST. Last night I turned my card on at 9pm and lo and behold at 9:59pm I received a text from my card controlling app that Netgear charged my card and it was successful. This morning I got an email from support that said all is good. Thanks again for your help!