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TDMillard's avatar
TDMillard
Aspirant
Jul 05, 2021
Solved

Nighthawk RAX200 + Armor; Vulnerabilities detected but shows "You're safe" when I select

Hi all,

 

I have the RAX200 with Netgear Armor installed and running. This is also installed on my Andriod phone.

 

Router firmware: v1.0.4.120_1.0.61 (up to date)

 

On the home screen of the phone app it shows "Security Network Protected". When I enter this icon, I have "Vulnerabilities detected: 272". When I select on this icon, I get the message "You're safe! No vulnerabilities found".

Both of these cannot be correct.

 

I've also noticed on the security page, I get the following "Somethoing went wrong. Try again" everytime I click onto it.

If I browse the devices pages, I can see the devices that make up the 272 listed vulnerabilities, but again, when I click onto that details it says I'm all good.

 

2 questions for you all if you don't mind:

1. How can I get it so I can see what vulnerbilities I have, or if it is true that I have 0, how do I update the 272 being reported

2. How do I get rid of the "Something went wrong" error

 

Note: I have turned off/on Armour in the phone app, no change.

 

Thanks in advance

Anthony

  • Hi Anthony,

     

    Thanks for the screenshot. May you visit armor.netgear.com and see if you're able to view the vulnerabilities there. 

     

    Thanks,

    Christian 

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello TDMillard,

     

    May you provide a screenshot of the notification that lists 272 vulnerabilities for us to better assist. 


    Thanks,

    Christian 

    • TDMillard's avatar
      TDMillard
      Aspirant

      Hi Christian,

       

      Please find the attached screenshots from the Andriod Nighthawk app.

       

      Page 1: The main security page showing 272 vulnerabilities

      Page 2: What I get when I click on ther 272 tile

      Page 3: Device 1 (NAS unit) showing 134 vulnberabilities

      Page 4: Device 2 (NAS unit) showing 134 vulnberabilities

       

      Because of Page 2, I'm not able to see any more details than whats on the screenshots.

       

      Note, every drill down to the details gives me page 2 (You're safe No vulnerabilities found)

      On the main security page I also get repeated messages of "Something went wrong. Try again"

       

      Regards

      Anthony

       

       

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        Hi Anthony,

         

        Thanks for the screenshot. May you visit armor.netgear.com and see if you're able to view the vulnerabilities there. 

         

        Thanks,

        Christian