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Forum Discussion
Obri RBK850 - Armor "Exception from Onecloud"
This morning when I logged onto the Orbi android app, I immediately noticed in the security block where the status of Armor is indicated that it said in red letters "Protect with Armor Now." I have ...
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
I would submit a bug report:
I rebooted the router multiple times from the Orbi app itself and it did nothing.
I was getting to the point where I was going to try a Factory reset of the Orbi router because a help page indicates that you will have to manually set up the Armor and Parental Controls again. So I thought maybe turning off the security protections might get it to work again. I turn off my wifi at night due to a sneaky child and I can't turn it back on because of this error message.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Please hold off on doing any Factory Reset for now.
ashred13 wrote:
I rebooted the router multiple times from the Orbi app itself and it did nothing.
I was getting to the point where I was going to try a Factory reset of the Orbi router because a help page indicates that you will have to manually set up the Armor and Parental Controls again. So I thought maybe turning off the security protections might get it to work again. I turn off my wifi at night due to a sneaky child and I can't turn it back on because of this error message.
