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Forum Discussion

smoddelm's avatar
smoddelm
Tutor
Mar 31, 2023

Obri RBK850 - Armor "Exception from Onecloud"

This morning when I logged onto the Orbi android app, I immediately noticed in the security block where the status of Armor is indicated that it said in red letters "Protect with Armor Now."  I have ...
Chuck-IV's avatar
Chuck-IV
Guide
Mar 31, 2023

Getting the same error. The security portion says it's not activated and when trying to go into it, it gives the "Exception from OneCloud"

 

I'm guessing either a OneCloud issue directly or the new app update(at least for iOS, got one yesterday) screwed up the linking,

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 31, 2023

    Yes, noticed this as well. 

    I've passed this onto NG for review. 

    Please be patient. 

    • smoddelm's avatar
      smoddelm
      Tutor
      Mar 31, 2023
      I tried the modem / router reboot sequence that was suggested and it didn't fix the problem. Seeing that others are having the same issue and have reported it, I will wait for now.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 31, 2023

        Thanks for letting us know. 

        Hopefully NG can get this fixed soon. 

         

  • Hannah123's avatar
    Hannah123
    Initiate
    Mar 31, 2023
    Mine is same thing