Forum Discussion

Tutor

Jan 05, 2023

Orbi 960 Crashes During High Speed Downloads Over Ethernet

I have the exact same issue, if i'm downloading and speeds reach over 800mbps, my Orbi RBRE960 restarts every single time. It doesn't matter what game client I use, Steam, Blizzard, etc. Contac...

iyang

NETGEAR Expert

Jan 10, 2023

Hi JQuijano ,

Which game do you download ?

which devices do you use ? ex: android/iOS device, laptop, macbook,...

Thanks.

JQuijano

Tutor

Jan 10, 2023

Hey

Windows 11 Pro, Desktop, Rog Maximus XI Formula, i9-9900K, Dominator 32GB, RTX-2080Ti, Samsung 970 PRO 512GB M.2.

Game clients or downloading a specific game does not factor into replicating the restart, it restarts multiple times while downloading games "when sustaining high speed downloads over 70MBs" from the following clients until the downloads are completed.

It has happened with all of the following:

Steam: Dota 2, Warhammer 40k Darktide, Elden Ring, Cyberpunk 2077.

Battle.net: Overwatch, Diablo III, WoW

FFXIV client: FFXIV

I have already spoken with tech support, getting a new unit RMA, don't think it will resolve the issue but we will see. To REITERATE, It ONLY restarts when I'm sustaining high speed downloads over 70MBs, sometimes it lets the download peak over 100MB, but then it will restart multiple times until the download is completed. I've not experienced this problem while I'm on zoom, streaming on PC, TV, tablet, phone, 4 Ring cam, 1 doorbell.

Juan

FURRYe38
Guru - Experienced User
Jan 10, 2023
Do you have Armor, SPC or Traffic Meter enabled on the RBR?

JQuijano
- JQuijano
  Tutor
  Jan 10, 2023
  Hey,
  
  Yes to Armor, no to SPC or Traffic Meter.
  
  Juan
  - FURRYe38
    Guru - Experienced User
    Jan 10, 2023
    Please DISABLE Armor via the Orbi app, then after its disabled, power OFF the RBR for 1 minute then back on then check downloads again thru the RBR.
    
    JQuijano wrote:
    
    Hey,
    
    Yes to Armor, no to SPC or Traffic Meter.
    
    Juan
JQuijano
Tutor
Jan 10, 2023
Just to point out again from the original comment, I've had been using Asus Rog Rapture GT-AX11000 and have never had an experience of the router powering down on its own as explained. I also had the ASUS AiProtection enable, which is simmilar to Obi's Armor.

Juan
iyang
NETGEAR Expert
Jan 13, 2023
Hi JQuijano ,

Can I know lan pc(download game) connect to base or satellite ?

Thanks.
- JQuijano
  Tutor
  Jan 13, 2023
  Hey,
  
  Yes LAN, connected directly to Orbi router.
  
  Juan