Orbi and Netgear Armor - cannot activate

Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...

dennismclyde
Sep 09, 2020
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.

epsom11

Tutor

Oct 29, 2019

Hi DexterJB - on the app it says on the Security part of the screen "Expired". If I login to to the Orbi via a desktop browser, it says "Not Activated".

I'm on V2.5.0.38

thank you!

hjk_plm

NETGEAR Employee Retired

Oct 29, 2019

Hello epsom11 Sorry that you are having this issue. Is the email address shown on the top right of armor.netgear.com and Orbi App in the setting - the account management same or different? Did you initiate the purchase from the Orbi app, armor.netgear.com, or email from NETGEAR?

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Orbi and Netgear Armor - cannot activate