NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi and Netgear Armor - cannot activate
Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.
This is one of the worst products I've ever subscribed to. In addition to not being able to get the product to activate, all of my requests for support have been met with the response that there is no phone support for this product. If I could get my money back, I certainly would. It's disgraceful to not offer support for a software product.
- If you're talking about Netgear Armor, try to contact Bitdefender. They have phone support, live chat(my favorite), and email. https://www.bitdefender.com/consumer/support/#contact