Forum Discussion

Tutor

Oct 29, 2019

Solved

Orbi and Netgear Armor - cannot activate

Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...

dennismclyde
Sep 09, 2020
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.

Christian_R

NETGEAR Employee Retired

Apr 01, 2020

Hello Alev & mkfein,

May you send me a private message with your serial number and email address. Also, have you got a chance to get in contact with Bitdefender support?

Thanks,

Christian

mkfein

Star

Apr 01, 2020

Hi Christain -- I sent you a private message. I do have a case open with BitDefender, but they have not been able to resolve the issue.

mkfein
Star
Apr 03, 2020
Update... still no luck activating "Armor" on my RBS50. Tried a factory reset... I've had a case open with BitDefender for 5 days, 2 different support techs... they can't activate it either.

Feels like I paid $70 for some scam software...