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Orbi and Netgear Armor - cannot activate
Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.
Hello
Same problem as everyone else.
Yesterday I bought the license for Armor.
I see it activate on armor.netgear.com website and I see also all my orbi connected devices on that website with those that I have Bitdefender scan application....,on the other hand orbi app still shows Expired for the security and the rbr20 configuration web page show “not activated”. I contacted Bitdefender support via third chat and support ticket 2020042610510001 opened.
Funny thing is you buy a new service from Netgear and when you try to open Netgear support ticket it is telling you your one year support is expired. I don’t understand how comes I buy service worth of 70$ and when I have a problem I need to write post in the community.
Lior
Same problem as everyone else.
Yesterday I bought the license for Armor.
I see it activate on armor.netgear.com website and I see also all my orbi connected devices on that website with those that I have Bitdefender scan application....,on the other hand orbi app still shows Expired for the security and the rbr20 configuration web page show “not activated”. I contacted Bitdefender support via third chat and support ticket 2020042610510001 opened.
Funny thing is you buy a new service from Netgear and when you try to open Netgear support ticket it is telling you your one year support is expired. I don’t understand how comes I buy service worth of 70$ and when I have a problem I need to write post in the community.
Lior