Forum Discussion

Tutor

Oct 29, 2019

Solved

Orbi and Netgear Armor - cannot activate

Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...

dennismclyde
Sep 09, 2020
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.

Bgzaza

Tutor

Apr 27, 2020

Have tried to turn on and off the remote access and still not able to add armor to my orbit. It comes free for a year. Why can’t i?? Please help me. Getting frustrated.

Christian_R

NETGEAR Employee Retired

Apr 29, 2020

dj0 & Liorh - Thanks for getting back with an update!

Bgzaza - Please send me a private message with your email address and serial number and I'll have support reach out to you for assistance.

Thanks,

Christian

kinsan
Aspirant
May 03, 2020
I have the problem.
Purchased Netgear Armor Bitdefender for my Orbi. Got the activation code. However, not able to activate. Please help ASAP.
- Christian_R
  NETGEAR Employee Retired
  May 06, 2020
  kinsan - If you purchased your subscription from armor.netgear.com I would recommend getting in contact with Bitdefender support for assistance.
  
  Christian