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Orbi and Netgear Armor - cannot activate
Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.
Same issue. Security ‘expired’ stuck on purchase page despite subscription. Account activated but ‘expired’ nonetheless. Infuriating. Feeling scammed.
Hi mcs_01,
May you let us know how you purchased the subscription (Orbi app, Bitdefender website, etc)?
Thanks,
Christian
I had the same problem. However my experience with netgear support has been great. I used the chat function on the Orbi app to connect directly with Live chat. Theresa worked with me for ages to sort it out. In the end I needed to update the firmware on the router manually, the satelite had updated online but not the router. this seemed to sort it all out.