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Orbi and Netgear Armor - cannot activate
Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.
I updated the router firmware to the latest firmware V2.5.1.16 and now the Armor panel shows "Not activated". I have tried on the Orbi and Armor apps to rectify the situation to no avail. The only thing that I can think of is that my Netgear Orbi router is registered under a different email addy than my Armor subscription? At a loss really.