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Orbi and Netgear Armor - cannot activate
Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...
Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router as if it was new. I had a few issues working through the reconfiguration. It may have helped if I had thought to unplug the satellites before doing the reset. In any event, it worked. After reconfiguration the security software was activated in the app.
Hello spewak & witoonc,
May you send me a private message with your email address and serial number. Also, please let me know how you purchased your subscription (Orbi app, Bitdefender website, etc).
Christian
This is very disappointing this has been going on for so long. I am now on hold with support, being directed to the 3rd person after more than an hour. Clearly, the failure to be able to activate the security tab in the Orbi app is well know and a fix should be clearly stated on the support website. Why is Netgear not dealing with this issue in a satisfactory manner? Does anyone out there have the solution? I need to get on with work today. My email is the same both on line and in the app. I have done a firmware update and rebooted. No fix. I get the same thing everyone else is getting.
Hi dennismclyde,
Were you able to activate Armor on your Orbi? If not, I'd like to look into this further for you. May you send me a private message with your email address and serial number.
Thanks,
Christian
Thank you Christian. See my post of this afternoon. I was able to get it fixed.