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Forum Discussion

Follower

Oct 27, 2021

Solved

Orbi App - in app purchase of Armor not working

Hi there I need to renew my subscription to Armor - trying to do this in the App and the radio button to accept Ts&Cs is not enabled so cannot complete. Buying on website is 2x the price. Using ...

El_Arte
Nov 18, 2021
It turns it’s a UX issue. When using PayPal, the T&C checkbox doesn’t become clickable until AFTER you go through the PayPal checkout process.

Aspirant

Oct 30, 2021

Same thing here, T&C checkbox cannot be checked, so cannot subscribe. iPhone 12 as well.

Blanca_O
NETGEAR Employee Retired
Nov 17, 2021
Hi CJGUK and El_Arte

Are you still experiencing this?

Please check if you have the latest version of the Orbi app. Here's a reference of How do I purchase NETGEAR Armor using the Nighthawk or Orbi app?

Regards,
Blanca
Community Team
- El_Arte
  Aspirant
  Nov 18, 2021
  It turns it’s a UX issue. When using PayPal, the T&C checkbox doesn’t become clickable until AFTER you go through the PayPal checkout process.
  - Blanca_O
    NETGEAR Employee Retired
    Nov 18, 2021
    Hi El_Arte
    
    Thank you for sharing this information.
    
    Regards,
    Blanca
    Community Team