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Forum Discussion

winsdz's avatar
winsdz
Follower
Dec 30, 2021

Orbi app does not reflect active armor subscription

I purchased a Netgear Armor subscription, and activated with activation code via the armor.netgear.com website. The website shows my Netgear Armor subscription as active, and my RBR20 Router is listed under "My Routers".

 

The Orbi app on my phone though lists Security as "Expired", and if selected it takes me to a new subcription purchase.

 

Also,  the orbilogin.net website shows my Security Status as Activated.

 

Thank you for the help in resolving this. My armor.netgear.com and Orbi login are both under the same email address as well

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 11, 2022

    Hi winsdz

     

    Welcome to NETGEAR Community!

     

    Are you still experiencing this? If so, please send me a private message with your name, email address and device serial number. 

     

    Regards,
    Blanca
    Community Team