Orbi AX6000 - Security Tab: "Device Is Offline"

Purchased an Orbi via Ebay. Took hitting the factory reset button to get it to cooperate in Setup. Now I'd like to add Armor to the router, but when I click the Security tile in the app it just says...

plemans
Mar 08, 2022
Looks like that version was just released.

did you do the factory reset after you loaded that firmware or before?

If it was before, try the factory reset 1 more time.

If that doesn't help, you'd need to contact support for help adding armor.

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service

plemans

Guru - Experienced User

Mar 08, 2022

What modem/gateway is the router connected to?

jrichview
Guide
Mar 08, 2022
Well, it's an ARRIS SURFboard SB8200, but why should that matter for this?
- plemans
  Guru - Experienced User
  Mar 08, 2022
  Because sometimes double nats can cause issues.
  
  Is the router online and working?
  
  Is there anything else plugged into the SB8200? it has 2x ethernet ports but most ISP's only allow 1 to be used
  - plemans
    Guru - Experienced User
    Mar 08, 2022
    what version of firmware are you on?

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Orbi AX6000 - Security Tab: "Device Is Offline"

Well, it's an ARRIS SURFboard SB8200, but why should that matter for this?