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Forum Discussion

Khanghura71's avatar
Khanghura71
Aspirant
Feb 24, 2021

Orbi LBR20 Armor Activation

Hi all Hopefully someone can point me to right solution. I have an Orbi LBR20 4G/LTE Router which I needed to reboot after connecting the Poynting XPOL-1 v2 and doing a firmware update. Which ha...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 24, 2021

Hi Khanghura71, 

 

May you power cycle your router again and reinstall the Orbi app. If your issue persists, please send me a private message with your email address and router serial number. 


Thanks,

Christian 

  • Khanghura71's avatar
    Khanghura71
    Aspirant
    Feb 25, 2021

    Hi Christian

     

    Is that a hard reset of the router or simply unplugging the unit for about 30 seconds and then replugging.

     

    Also I have the Orbi App on several devices am I required to delete on all devices and re-install?

     

    Thanks

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 25, 2021

      Hi Khanghura71, 

       

      Unplugging and replugging the unit. And yes, you may reinstall the Orbi app on all devices. 

       

      Christian 

      • Khanghura71's avatar
        Khanghura71
        Aspirant
        Feb 27, 2021
        Hi Christian

        Took the steps you mentioned and still no joy.

        Can you advise on a solution?

        Kind regards.