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Forum Discussion

Khanghura71's avatar
Khanghura71
Aspirant
Feb 24, 2021

Orbi LBR20 Armor Activation

Hi all Hopefully someone can point me to right solution. I have an Orbi LBR20 4G/LTE Router which I needed to reboot after connecting the Poynting XPOL-1 v2 and doing a firmware update. Which ha...
Khanghura71's avatar
Khanghura71
Aspirant
Feb 25, 2021

Hi Christian

 

Is that a hard reset of the router or simply unplugging the unit for about 30 seconds and then replugging.

 

Also I have the Orbi App on several devices am I required to delete on all devices and re-install?

 

Thanks

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 25, 2021

Hi Khanghura71, 

 

Unplugging and replugging the unit. And yes, you may reinstall the Orbi app on all devices. 

 

Christian 

  • Khanghura71's avatar
    Khanghura71
    Aspirant
    Feb 27, 2021
    Hi Christian

    Took the steps you mentioned and still no joy.

    Can you advise on a solution?

    Kind regards.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 01, 2021

      Hi Khanghura71, 

       

      Thanks for the update. May you send me a private message and confirm your email address and router serial number for us to check further.


      Thanks,

      Christian