NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

camhead's avatar
camhead
Aspirant
Apr 25, 2019
Solved

Orbi RB 50 Netgear Armor and Bitdefender app for Android subscription question

I'm just confused about the Bitdefender app for Android that is the companion to the Netgear Armor on my Orbi router. I just started a 90 trial for Netgear Armor on my Orbi (I intend to pay a full ...
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 29, 2019

    Were you able to get this sorted out?

     

    Dexter

    • camhead's avatar
      camhead
      Aspirant
      May 28, 2019

      Sorry for the delay.  Thanks for that, I knew there was a chance I had the wrong app, so your advice will address that.

       

      The bigger issue now is that Armor loaded on my Orbi as a trial and is still showing as a trial. The subscription I paid for a few weeks ago only seems to be attached to my samsung phone.  When I had to give account info for the Netgear Armor, it seems that I now have two accounts. One has my private email and the other my work eamail as user name. I think the subscription just pulled my work email from my phone and set up a different account. So how do I consolidate the two accounts into one?  Part of the problem is that my first NetGear account was for my Arlo system and that works fine.  Again, thank you

       

      It's having two accounts where my trial is attached to the Orbi and the paid is attached only to my phone. 

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        May 28, 2019

        Hi camhead, thanks for the update! As for the subscription issue, it's best to reach out to Bitdefender for them to sort it out on their end and have your accounts consolidated. You can reach them here.

         

        Dexter