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Orbi RB 50 Netgear Armor and Bitdefender app for Android subscription question
I'm just confused about the Bitdefender app for Android that is the companion to the Netgear Armor on my Orbi router.
I just started a 90 trial for Netgear Armor on my Orbi (I intend to pay a full ...
Hi camhead, welcome to the community! Please make sure that you download the Android app linked below and use your NETGEAR logins when you signed up.
https://play.google.com/store/apps/details?id=com.netgear.bms&hl=en
You may have downloaded the other Bitdefender app which is different from the NETGEAR Armor.
Dexter
Hi camhead, welcome to the community! Please make sure that you download the Android app linked below and use your NETGEAR logins when you signed up.
https://play.google.com/store/apps/details?id=com.netgear.bms&hl=en
You may have downloaded the other Bitdefender app which is different from the NETGEAR Armor.
Dexter
Were you able to get this sorted out?
Dexter
Sorry for the delay. Thanks for that, I knew there was a chance I had the wrong app, so your advice will address that.
The bigger issue now is that Armor loaded on my Orbi as a trial and is still showing as a trial. The subscription I paid for a few weeks ago only seems to be attached to my samsung phone. When I had to give account info for the Netgear Armor, it seems that I now have two accounts. One has my private email and the other my work eamail as user name. I think the subscription just pulled my work email from my phone and set up a different account. So how do I consolidate the two accounts into one? Part of the problem is that my first NetGear account was for my Arlo system and that works fine. Again, thank you
It's having two accounts where my trial is attached to the Orbi and the paid is attached only to my phone.
Thanks for explaining this is not a Netgear issue.
Evidently Bitdefender doesn't allow me to actually ask a question. It appears they charged me $69+ to cover only my phone and want the same amount for my router (which was the only service I wanted; my Orbi router). I did searches for router, orbi and it found nothing.
I know Bitdefender isn't Netgear, but I'm disappointed in the relationship. Appreciate you help, but I don't think I'll get anywhere with Bitdefender so I'll just let the subscription run out.