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ORBI RBR50 Fails to Accept Armor Subscription
I purchased & activated a subscription to NETGEAR Armor on the last day of my free trial (June 20th): The subscription pane of the Armor website showed that my macOS, Windows, & Android AV apps acc...
Email bdsupport@tickets.bitdefender.com or go to the main Bitdefender support site http://www.bitdefender.com/support.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
Per a suggestion from another thread, I contacted Bitdefender support on Friday. The issue was resolved this morning.
P.S. Bitdefender doesn't have an Armor category. I listed it as Total Security 2019.
Hi ZoneMaster, thanks for providing an update. For reference, the Bitdefender support channel is linked below.
https://www.bitdefender.com/consumer/support/
Dexter
This is not a solution. Why does my router (and app) say my sub expired when I go to even their website and it says things are fine? It looks liket he network level protection is not enabled due to this.
You will have no protection until you contact Bitdefender support. Armor is a new configuration & there are teething pains transitioning from the trial to the paid subscription.
The solution requires you to request support: https://www.bitdefender.com/support/
Very Frustrating!!! Still no help from Bitdefender support although I have paid the subscription... Factory reset did not work...
I'm having this same issue. I can't get Netgear or Bitdefender to help me. Can anyone point me in the right direction? I would like to get this fixed!
I contacted support from Bitdefender throught the Bitdefender Central portal, and they just told me they were going to send it to level 2 support and email me later. I know I might be impatient posting for help on here, but it seems crazy to me that it's this much trouble to activate it.
- I got the same answer.
My RBR50 support with Netgear expired. I now have to pay $90 to get support and probably just to get told that it is a Bitdefender problem. It took Netgear 3years to get the Orbi RBR/RBS50 working and now this??? I am sorry, just have to say I am very disappointed. It has so much potential to be a great product but the backup is terrible...You do not need NETGEAR $$$ support. You MUST follow the these steps though...
Go to the main Bitdefender support site http://www.bitdefender.com/support or email bdsupport@tickets.bitdefender.com.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
Go to the main Bitdefender support site http://www.bitdefender.com/support or email bdsupport@tickets.bitdefender.com.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
- Thanks for the advice.
The website did not work!! Page keeps hanging up at the Kapta part. Eventually I used their chat service.
Email bdsupport@tickets.bitdefender.com or go to the main Bitdefender support site http://www.bitdefender.com/support.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
