NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ORBI RBR50 Fails to Accept Armor Subscription
I purchased & activated a subscription to NETGEAR Armor on the last day of my free trial (June 20th): The subscription pane of the Armor website showed that my macOS, Windows, & Android AV apps acc...
Email bdsupport@tickets.bitdefender.com or go to the main Bitdefender support site http://www.bitdefender.com/support.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
Per a suggestion from another thread, I contacted Bitdefender support on Friday. The issue was resolved this morning.
P.S. Bitdefender doesn't have an Armor category. I listed it as Total Security 2019.
Hi ZoneMaster, thanks for providing an update. For reference, the Bitdefender support channel is linked below.
https://www.bitdefender.com/consumer/support/
Dexter