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ORBI RBR50 Fails to Accept Armor Subscription
I purchased & activated a subscription to NETGEAR Armor on the last day of my free trial (June 20th): The subscription pane of the Armor website showed that my macOS, Windows, & Android AV apps acc...
Email bdsupport@tickets.bitdefender.com or go to the main Bitdefender support site http://www.bitdefender.com/support.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
You will have no protection until you contact Bitdefender support. Armor is a new configuration & there are teething pains transitioning from the trial to the paid subscription.
The solution requires you to request support: https://www.bitdefender.com/support/
Very Frustrating!!! Still no help from Bitdefender support although I have paid the subscription... Factory reset did not work...
