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ORBI RBR50 Fails to Accept Armor Subscription
I purchased & activated a subscription to NETGEAR Armor on the last day of my free trial (June 20th): The subscription pane of the Armor website showed that my macOS, Windows, & Android AV apps acc...
Email bdsupport@tickets.bitdefender.com or go to the main Bitdefender support site http://www.bitdefender.com/support.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
I'm having this same issue. I can't get Netgear or Bitdefender to help me. Can anyone point me in the right direction? I would like to get this fixed!
I contacted support from Bitdefender throught the Bitdefender Central portal, and they just told me they were going to send it to level 2 support and email me later. I know I might be impatient posting for help on here, but it seems crazy to me that it's this much trouble to activate it.
I got the same answer.
My RBR50 support with Netgear expired. I now have to pay $90 to get support and probably just to get told that it is a Bitdefender problem. It took Netgear 3years to get the Orbi RBR/RBS50 working and now this??? I am sorry, just have to say I am very disappointed. It has so much potential to be a great product but the backup is terrible...
My RBR50 support with Netgear expired. I now have to pay $90 to get support and probably just to get told that it is a Bitdefender problem. It took Netgear 3years to get the Orbi RBR/RBS50 working and now this??? I am sorry, just have to say I am very disappointed. It has so much potential to be a great product but the backup is terrible...
You do not need NETGEAR $$$ support. You MUST follow the these steps though...
Go to the main Bitdefender support site http://www.bitdefender.com/support or email bdsupport@tickets.bitdefender.com.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.