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Forum Discussion

ZoneMaster's avatar
ZoneMaster
Apprentice
Jun 21, 2019
Solved

ORBI RBR50 Fails to Accept Armor Subscription

I purchased & activated a subscription to NETGEAR Armor on the last day of my free trial (June 20th): The subscription pane of the Armor website showed that my macOS, Windows, & Android AV apps acc...
  • ZoneMaster's avatar
    ZoneMaster
    Jul 22, 2019

    Email bdsupport@tickets.bitdefender.com or go to the main Bitdefender support site http://www.bitdefender.com/support.

     

    Clearly explain your situation. For example:

     

    I purchased & activated a subscription to NETGEAR Armor:
    1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
    2. The ORBI router still showed as active on the trial.
    When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.

     

    YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.

YvaMa's avatar
YvaMa
Tutor
Aug 09, 2019

I also did the stupidity of paying before the end of the trial period and asking to activate the license more quickly it completely disrupted the synchronization between my Iphone and Bitdefender Central. It's been 10 days since I tried to get Bitdefender support fixed, not easy and no solution to date. There is a BIG PROBLEM of syncing licenses between the ORBI app on my iPhone and my Bitdefender account. The worst thing is that the latest version of the ORBI application does not correct this problem. This is a very bad customer service.

YvaMa's avatar
YvaMa
Tutor
Aug 12, 2019

Hello,
Finally it took a little patience because, after 10 days of exchanges with Bitdefender, the synchronization problem was remotely set by the support. Do not hesitate to call on Bitdefender support if this happens to you, a few small worries from the beginning ...