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Forum Discussion
obscurehero
Dec 29, 2022Follower
Orbi RBR750 with Armor crashes with large downloads
Had the same issue with RBR750 as the rest of you.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Orbi-RBR850-crashes-with-large-downloads/m-p/2252515#M37364
I tried updatin...
- Aug 03, 2023
The issue has been resolve and has tested fixed with Armor enabled. Keep an eye out for next FW update.
xangma
Jun 13, 2023Guide
Yep, pretty sure it was the same issue with my RBR850. I went down a whole rabbithole of investigation + testing, and the problem hasn't returned since I disabled Netgear Armor.
- FURRYe38Jun 13, 2023Guru - Experienced User
This should be fixed in future FW versions. Be patient.
- xangmaJun 13, 2023Guide
Thanks for the reply and information. Apologies for the upcoming rant, it is not directed at you personally, but Netgear.
I'm happy it's going to be fixed in future updates, but I expected better from Netgear. Armor is a paid for service, and this problem apparently started at least 18 months ago so I would argue that users have been patient. Within that 18 months Netgear have released firmware updates that have *removed* functionality and debugging abilities from the user, making this problem even harder to diagnose. I understand what they say is their reasoning for it, but I don't respect it. This is on top of their lack of communication around the issue, as well as the fact that users have to pay for a support contract for the luxury of submitting a ticket for help.
At the earliest opportunity, I will be putting my Orbi directly in the bin and replacing it with something I can at least debug properly.
- FURRYe38Jun 13, 2023Guru - Experienced User
Well this one was a hard find. I tried to reproduce it but couldn't. However my Armor had long expired. It was only by another user that posted they happened to disable Armor and found it stopped the crashing. So this was a hard one to find.
I recommend giving new FW another chance when it comes out. I think you'll like it. No sure when though. I presume hopefully soon this year. Be patient.