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Solved
Orbi RBR850 crashes with large downloads
My kids and thier gaming require large downloads from battle.net and Epic games. These downloads are often greater than 100GB. When they start to download the router RBR850 loses its connection t...
My Orbi 750 is running Firmware Version V4.6.8.2_2.1.9. Support suggested turning off Armor and that stopped the crashing. Awaiting a real resolution since paying for Armor but having to have it disabled for a game to download from Steam shouldn't be the solution.
What Firmware version is currently loaded?
Is Armor or IPv6 enabled on the RBR?
Check the LAN cable in between the RBR and CM modem. CAT6 is recommended.
Is the game consoles wire connected to the RBR? or wireless connected?
How many devices do you have online when the downloads are happening?
- Thanks for the reply!
Firmware V3.2.18.1_1.4.14
No Armor or IP6
Brand new short cat6 cable
I’ve tried the game PCs wired, 5ghz, and 2.4ghz. Downloads start at 30-40MB/s and slowly slow down and then the router is inaccessible
We have about 15-20 devices on the net doorbell, thermostats, PCs, voip phone, multiple Amazon echoesIs Link Aggregation enabled on the CM modem? It should be disabled.
Someting to try at a later date if you have a spare LAN cable, enable LAG on the modem and RBR. See if this changes anything.Something to try as well, if you can, Power OFF the modem and RBR. Connect the game device to the back of the CM modem where the RBR is connected too. Disconnect the RBR. Power ON the modem and game device. Download something check it's operation...
So we bypassed the RBR and the 110GB file downloaded without issue. This definately an ORBI RBR850 issue
Is there a phone number that I can call to get Netgear to try and reproduce this? Do they monitor this community?
So I could try ORBI> WAN aggregation (2.5 Gbps + 1 Gbps, LACP-IEEE802.3ad)
CM1200> Enable (LACP-IEEE 802.3ad) (Port 1 & 2)
I assume I will lose a switch port on the ORBI to amke this happen?
You would think that a port "capable of handling 2.5GBPS" should nto choke and crash the router.. Its behaving like a failing router to a denial of service attack.... These downloads are only hitting 35MB/s