Orbi RBR850 crashes with large downloads

:smileywink:

I found some time inbetweeen my boys playing video games and company meetings and I upgraded the 3 satellites and the router.  So far so good.  I had one of my kids do what previously would have crashed the router and its running fine now.  

FURRYe38 Christian_R 

thanks so much for your help.  

Christian try to roll this out asap so you dont lose anyone.  BTW are you on San Jose Plumeria?  Im across the street!!

Good to hear. Thanks for letting us know. 

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

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dwax wrote:

I found some time inbetweeen my boys playing video games and company meetings and I upgraded the 3 satellites and the router.  So far so good.  I had one of my kids do what previously would have crashed the router and its running fine now.  

FURRYe38 Christian_R 

 

thanks so much for your help.  

 

Christian try to roll this out asap so you dont lose anyone.  BTW are you on San Jose Plumeria?  Im across the street!!

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Sorry flase alarm.  It is still happening.  Ill keep working on it and let you know.  Ill probably use a different router and put the RBR in mesh wifi mode only

Ok, I'll let NG know about this. They may ask for debug logs if thats ok with you.

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dwax wrote:

Sorry flase alarm.  It is still happening.  Ill keep working on it and let you know.  Ill probably use a different router and put the RBR in mesh wifi mode only

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Hi dwax,

Thanks for the update! May you send me a private message with the following info. I'd like for our support team to reach out to you for further investigation. 

Email:

Phone:

Preferred Contact Time: (including time zone)

Router Serial Number:

Thanks,

Christian 

Ok, So I'm checking on my 850 as well. I removed CoD MW (200Gb) from my xbox and it's re-downloading everything. I just started a 85Gb download of BF1 from Steam on my Windows 10x PC wired, as it's free to play this weekend. There both downloading thru the RBR850 with v223 loaded. 

I'll report results after completion. 

Christian_R 

Well BF1 on PC installed just fine. No RBR problems so far. 

So with the new FW it's still happening? 

Did you factory reset the RBR and setup from scratch after v223 was loaded? 

Is it only happening from these particular gaming sites? 

Can you test something with a large download from a site, make like MS or Linux where you download something that large? Don't have to pay for anything, even a demo or trial SW. 

Only other possibility would be that the RBR could be faulty. 

Let us know how it works in AP Mode with downloading thru the RBR. 

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dwax wrote:

Sorry flase alarm.  It is still happening.  Ill keep working on it and let you know.  Ill probably use a different router and put the RBR in mesh wifi mode only

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I didn’t factory reset. Yeah it was still happening

I ended up giving up and bought a TPLink er605

Much better security.

Still had massive issues getting satelites paired in AP mode. I read all the forum posting on pairing in AP mode and eventually gave up with that, but got the satellites to work by just assigning static IPs to RBR and all RBSs and the disabling DHCP on RBR

Nobody ever reached out.  I ended up buyin a new router.  Perfectly stable now.  There are also serious issues with getting the RBR in AP mode and then paring wiht the satellites with these pairing buttons..  I had to do it the old fashion way.  Back to router mode issue there is definatley an issue in RBR.  I have debug logs if you want them.  NG will lose more customers than me if they dont get on top of it.  If NG wants logs they can reach out

Did you get the beta FW from Christian? 

I'll ask them to reach out to you. 

FYI, I have my 8 series in AP Mode currently. Set up RBR first in router which was already running in router mode. Just changed the SSID name to something different, use same PW. Configured Static IP address for AP mode and applied. Connected the RBR to a NetDuma R1 router thats connected to a CAX80 in modem only mode. After RBR came online, turned on 1 RBS and let it auto sync on it's own as it had been previously synced with the prior SSID. I didn't have to press any buttons to re-sync it. It found the new SSID and connected. Same for 2nd RBS down stairs. Been online since:

Firmware Version: V3.2.18.223_1.4.15

CPU Load: 7.30%

Memory Usage(Used/Total): 438 MB/867 MB

System Uptime: 8 days 00:41:21

I have the same issue, when downloading from Google Takeout and large files. 50GB

I can cause the main router to kernel panic and it lights up red

Are other users seeing the red light when they have issues with large file transfers?

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What exactly are you doing when this happens? Browser or app or device? 

How are you determining this is a kernal panic? Debug logs? 

I recommend you contact NG support and let them know what your seeing. 

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jimhayes wrote:

I have the same issue, when downloading from Google Takeout and large files. 50GB

 

I can cause the main router to kernel panic and it lights up red

 

Are other users seeing the red light when they have issues with large file transfers?

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What Firmware version is currently loaded? v.3.2.18.1_1.4.14

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?  Netgear cable modem - details on the ISP don't matter to much, getting 1GB download, 50Meg upload

What exactly are you doing when this happens? Browser or app or device? 

Safari download of Google Take Out data, 50GB files.  

How are you determining this is a kernal panic? Debug logs? 

Debug log show zero, red lights on the main router

All network connectity is dead

What is the model# of the NG cable modem. Any information IS helpful for troubleshooting. 

Does this happen when you use FireFox or Opera browser? 

I'd recommend you contact NG support and let them know what your seeing. You can reference this thread as well. Ask about the beta that available for the 8 series system and see if this helps any. Possible that  RMA maybe needed. Send them your debug logs as well. 

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jimhayes wrote:

What Firmware version is currently loaded? v.3.2.18.1_1.4.14

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?  Netgear cable modem - details on the ISP don't matter to much, getting 1GB download, 50Meg upload

 

What exactly are you doing when this happens? Browser or app or device? 

 

Safari download of Google Take Out data, 50GB files.  

 

How are you determining this is a kernal panic? Debug logs? 

 

Debug log show zero, red lights on the main router

 

All network connectity is dead

 

 

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The issue with downloading updates from Battle.net and Epic Games store still exists. I've found that it is not only an issue with large downloads. Luckily, both launchers allow you to throttle your speed and keeping it at 10 MB/s seems to keep my router stable but obviously a tenth of the expected speed. So downloading games from Xbox or Playstation isn't really a true test of what is seen here. 

I'm not interested in being a test case for fixing Netgear's products. They've made it so your equipment auto loads the next firmware but extremely difficult to ever roll it back when they've released terrible firmware. 

You might try this:

https://community.netgear.com/t5/Orbi-AX/RBK750-Series-Firmware-Update-v4-6-3-7/m-p/2131307/highlight/true#M18670

What did your suppose case with NG result in? 

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SQUIDWARD360 wrote:

The issue with downloading updates from Battle.net and Epic Games store still exists. I've found that it is not only an issue with large downloads. Luckily, both launchers allow you to throttle your speed and keeping it at 10 MB/s seems to keep my router stable but obviously a tenth of the expected speed. So downloading games from Xbox or Playstation isn't really a true test of what is seen here. 

 

I'm not interested in being a test case for fixing Netgear's products. They've made it so your equipment auto loads the next firmware but extremely difficult to ever roll it back when they've released terrible firmware. 

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I used the throttling and decreased it from the max.  It just delayed the router crashing by a little time

I have the same issues as stated.

For big game downloads on steam, battle.net, etc, my router goes purple and crashes.  I just loaded up the newest Firmware.

I have an Orbi RBS750 (Costco version I believe) with 2 satellites running Firmware Version V4.6.5.14_2.0.54.

I have throttled to no avail, I've tried messing with advanced settings as well.  

Any fixes discovered in the last 2-3 months?

Thanks

Did you factory reset the RBR and setup from scratch after loading new FW? 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What configuration are you using when downloading games? Wired or wireless? Game console or PC? 

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jparrish wrote:

I have the same issues as stated.

 

For big game downloads on steam, battle.net, etc, my router goes purple and crashes.  I just loaded up the newest Firmware.

 

I have an Orbi RBS750 (Costco version I believe) with 2 satellites running Firmware Version V4.6.5.14_2.0.54.

 

I have throttled to no avail, I've tried messing with advanced settings as well.  

Any fixes discovered in the last 2-3 months?

 

Thanks

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my solution was to get rid of Orbi 850 platform and move back to Eero 6 Pro's - much better experince, wifi performance was much higher (not expected) and the IOS app is rock solid.

Factory resets don't work, updating the same firmware does not help.

I gave up on Netgear as the router.  I use the ORBI for Wifi6 mesh but i ended up using a different router.  I had no time for the minimal support 

Yes.  I did a factory reset and reloaded firmware.

I am on Fiber on a CAT6 cable straight into my house from the road which goes straight into my RBR.  There's no modem.

It is a wired connection from the RBR.  When I bypass the RBR with the singular fiber line, I have no issues.

This is all on PC.