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Forum Discussion

Tori_B's avatar
Tori_B
Aspirant
Jun 11, 2020

Problem with Netgear Armor

I have a problem. My 2 year old AC1900 router failed. The Wifi will not activate, and I had to replace it with a router from my ISP. Now on my mobile devices, I can't access the setting to change the...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 17, 2020

Hello Tori_B, 

 

Do you currently have the NETGEAR router installed or are you using your ISP's router? 

 

Christian 

Tori_B's avatar
Tori_B
Aspirant
Jun 18, 2020

The ISP's router is currently installed. I had to replace the Netgear router with the ISP's router. The Netgear AC1900 has stopped transmitting any wireless signal whatsoever (2.4Ghz or 5Ghz), so there's no way to use it other than connecting with a Cat5e cable. Unfortunately, my tablet (along with most tablets) does not have an RJ45 socket.