NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MN58490214's avatar
MN58490214
Initiate
Jul 23, 2019

R7000/Armor

Unable to activate Armor on my Nighthawk R7000 router. I get through the login but when I click "activate" it errors with: "Activation Failed The NETGEAR Armor security activation process failed due ...
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 24, 2019

Hi MN58490214, welcome to the community! I assume you've gone through the trial for Armor and you're trying to activate the code. If so, others have reported that Bitdefender was able to activate it from their end. You can reach them through the link below.

 

https://www.bitdefender.com/consumer/support/

 

If you already have, you can send me a private message with the serial number and email used for the Armor subscription.

 

Dexter

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 28, 2019

Hi MN58490214, were you able to get this sorted out? If not, please let me know.

 

Dexter

  • MN58490214's avatar
    MN58490214
    Initiate
    Jul 28, 2019

    I did finally figure out how to reach Netgear support and they were unable to ressolve. I contacted Bitdefender and canceled the Armor subscription.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 29, 2019

    Hi MN58490214, I've sent you a message. Please check your inbox.

     

    Dexter

    • rmcoomes's avatar
      rmcoomes
      Aspirant
      Nov 11, 2019

      I've got exactly the same issue.   Trying to activate Armor for the first time...   I get the same error message: 

      The NETGEAR Armor security activation process failed due to some reason.
      Please contact Technical Support for more details.
       
      Any help appreciated!
      • cfansoon's avatar
        cfansoon
        Guide
        Nov 11, 2019

        I use web browser Safari login to 192.168.1.1

        and activate Armor from web browser interface, no problem at all.