NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

stralytic's avatar
stralytic
Aspirant
May 20, 2019
Solved

R7000P Router Firmware V1.3.1.64_10.1.36 breaks Bitdefender Armor

After upgrading my R7000P router to firmware V1.3.1.64_10.1.36 I was asked to login to Netgear Armor, username password works. Then it asks if I want to activate a 90 day trial even though I have pai...
  • DexterJB's avatar
    DexterJB
    May 21, 2019

    Hi stralytic, welcome to the community! Other users who have experienced the issue confirmed that a factory reset fixed it for them. That's something you can try if you haven't yet. The steps are described here.

     

    Dexter

DexterJB's avatar
DexterJB
NETGEAR Moderator
May 22, 2019

Hi stralytic, may I know if you've performed the factory reset? Please make sure you are using the same logins/credentials when you initially activated Armor.

 

Dexter

stralytic's avatar
stralytic
Aspirant
May 24, 2019

thanks, tried this and it fixed the issue.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 26, 2019

    Thanks for the update! Glad that did the trick. :)