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Forum Discussion

FarfanR's avatar
FarfanR
Aspirant
Sep 18, 2022
Solved

RAX70

I have an RAX70 Nighthawk router with a paid subscription of Netgear Armor (pro) 254 days left installed. Despite Armor by Bitdefender being installed on my iPhone, Armor is NOT being recognized as be...
  • FarfanR's avatar
    FarfanR
    Sep 19, 2022
    Thanks for your response. Yes I did, several times, actually.
    I was trying to contact support via the “Contact Support “ function on the app but when I did so, the page came up blank. The support function on the router shows “expired in red” and that’s only for the equipment hardware. I see no other way of actually contacting Netgear support on this issue.

    My research on this community form has shown me that there are quite a number of people with the exact same issue and that Netgear Support has been informed and are aware of the situation with iOS and they promised to put forward an app fix. From what I read, the matter is still unresolved by them, without any update on the matter.
plemans's avatar
plemans
Guru - Experienced User
Sep 19, 2022

You can contact support. 

The forum isn't support. Its members of the public helping out. 

Did you try uninstalling/reinstalling the bitdefender on that device? 

 

  • FarfanR's avatar
    FarfanR
    Aspirant
    Sep 19, 2022
    Thanks for your response. Yes I did, several times, actually.
    I was trying to contact support via the “Contact Support “ function on the app but when I did so, the page came up blank. The support function on the router shows “expired in red” and that’s only for the equipment hardware. I see no other way of actually contacting Netgear support on this issue.

    My research on this community form has shown me that there are quite a number of people with the exact same issue and that Netgear Support has been informed and are aware of the situation with iOS and they promised to put forward an app fix. From what I read, the matter is still unresolved by them, without any update on the matter.