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Forum Discussion
Solved
RAX70
I have an RAX70 Nighthawk router with a paid subscription of Netgear Armor (pro) 254 days left installed. Despite Armor by Bitdefender being installed on my iPhone, Armor is NOT being recognized as be...
- Thanks for your response. Yes I did, several times, actually.
I was trying to contact support via the “Contact Support “ function on the app but when I did so, the page came up blank. The support function on the router shows “expired in red” and that’s only for the equipment hardware. I see no other way of actually contacting Netgear support on this issue.
My research on this community form has shown me that there are quite a number of people with the exact same issue and that Netgear Support has been informed and are aware of the situation with iOS and they promised to put forward an app fix. From what I read, the matter is still unresolved by them, without any update on the matter.
- Thanks so much for your help on this matter.
While the matter is not yet resolved, I followed the instructions outlined in the link as was able to send an app bug notification to Support.
I have always said that there are people out there smarter that me and you are one of them.
Thanks.- Just an update so far, since Netgear Support was contacted. I received absolutely NO acknowledgement from tech support regarding my support issue. Not even an acknowledgment that my inquiry was received and the matter is receiving attention, despite being a paying customer, with 248 days left on my Netgear Armor (pro) subscription.