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Forum Discussion
Solved
RAX70
I have an RAX70 Nighthawk router with a paid subscription of Netgear Armor (pro) 254 days left installed. Despite Armor by Bitdefender being installed on my iPhone, Armor is NOT being recognized as be...
- Thanks for your response. Yes I did, several times, actually.
I was trying to contact support via the “Contact Support “ function on the app but when I did so, the page came up blank. The support function on the router shows “expired in red” and that’s only for the equipment hardware. I see no other way of actually contacting Netgear support on this issue.
My research on this community form has shown me that there are quite a number of people with the exact same issue and that Netgear Support has been informed and are aware of the situation with iOS and they promised to put forward an app fix. From what I read, the matter is still unresolved by them, without any update on the matter.
Thanks for your response. Yes I did, several times, actually.
I was trying to contact support via the “Contact Support “ function on the app but when I did so, the page came up blank. The support function on the router shows “expired in red” and that’s only for the equipment hardware. I see no other way of actually contacting Netgear support on this issue.
My research on this community form has shown me that there are quite a number of people with the exact same issue and that Netgear Support has been informed and are aware of the situation with iOS and they promised to put forward an app fix. From what I read, the matter is still unresolved by them, without any update on the matter.
I was trying to contact support via the “Contact Support “ function on the app but when I did so, the page came up blank. The support function on the router shows “expired in red” and that’s only for the equipment hardware. I see no other way of actually contacting Netgear support on this issue.
My research on this community form has shown me that there are quite a number of people with the exact same issue and that Netgear Support has been informed and are aware of the situation with iOS and they promised to put forward an app fix. From what I read, the matter is still unresolved by them, without any update on the matter.
Definitely worth emailing customer support and opening a case as opposed to reporting a bug in the app. That’s the only way I’ve gotten a response in the past. My post is below and I THINK they’re working the issue but the more people who contact them might get a faster resolution.
https://community.netgear.com/t5/NETGEAR-Armor/Netgear-Armor-Not-Recognizing-Bitdefender-for-Armor-on-Mobile/td-p/2244984