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Forum Discussion
RBK53S - Armor is randomly blocking connections to Synology NAS
Since upgrading the operating system (DSM) on my Synology NAS from v6 to v7 Armor is randomly blocking outgoing / incoming connections to the NAS which means I can't access any systems hosted on the ...
I'm in discusions with Synology, Bitefender and Netgear as well as a number of Synology NAS users. All the NAS users who have contacted me have stated they didn't have the problem until upgrading from DSM6 to DSM7. I have downgraded the Orbi formwares back through three revisions and the problem was still there.
Netgear say they have identified the problem and it will be fixed with a firmware update (when Bitdefender release it to them). Bitdefender are still investigating.
Netgear will not provide me with thier internal ticket with the Bitdefender developers so I'm unable to get the people I'm talking to at Bitdefender to cross reference things.
Both sets of developers have been copied with my Orbi debug logs showing when the issues occured.
Synology have asked me if the latest DSM7 update has fixed the issue, thereby (IMHO) admitting they may be responcible. I confirmed it made no diference.
I have asked both Synology & Netgear if there is a developer address I can get from each so I can get them talking directly - alas they won't provide anything.
If @Blanca_O or @DarrenM can help on the armor side it'll be a miracle (IMHO) as so far there are a lot of promises but no real data being provided.
I will continue to fight this issue.
I have also sent Netgear files. I have a Nighthawk MR63.
In my case it appears to truly be a Armour issue. I do not have the issue with Armour offf - Obviously since its Armour that is performing the functionality here. My NAS was already on DSM 7 before we moved and I got the mesh router for our new house.
Additionally, I get almost the same number of STOPs when using my Lenovo Laptop indicating it has block a malicious site, everytime I log into the NAS.
Very much hoping for an update SOON!!
Doug
Good luck to us all, I've been fighting this since last August! I'm not convinced Netgear are bothered at all about fixing it.
I gave up. Tried with Netgear support, but the suggestions that came from them all were related to Synology settings. However it IS Armor that's blocking it. With Armor off, no problems with connectivity. Even after pointing Netgear Support to this Thread, still only focus on the Synology. Normally I had this several times a day. I must say it does happen a lot less now, so maybe the AI did learn?
BTW: I have only used Armor with DSM7. My Synology was upgraded (long) before Armor activation