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Forum Discussion
firstlove
Jan 26, 2021Aspirant
RBK753 cannot activate Netgear Armor trail
I just bought RBK753. When I try to activate netgear armour (free subscription that came with the product) I get a message that says failed to subscribe. I have never activated the product. I alre...
firstlove
Jan 26, 2021Aspirant
I add some information. I bought a RAX80 router and active Armor service one month ago.
I call agent about the problem on RBK753, they replay that one netgear account can only active a router armor service, I have two router at same netgear account so I can't active Armor service on RBK753.
Even I want to create new account to solve the problem, but RBK753 is registered to my original account. I have no idea how to change regisration to new account.
Is there any way to solve the proble? THX~
- Christian_RJan 28, 2021NETGEAR Employee Retired
Hello firstlove,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian