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Forum Discussion

scm1001's avatar
scm1001
Aspirant
Jan 29, 2024
Solved

RBR50 Armor active but not showing as active on my Orbi app

I can see my armor subscription in my.netgear.com and armor.netgear.com, but in the Orbi app the Security section doesn't show it as active
  • FURRYe38's avatar
    FURRYe38
    Feb 05, 2024

    Please send KevinLiT a private message and ask for help on this. 

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 02, 2024

Does anything appear in the Orbi app under Settings or My Subscriptions? 

  • scm1001's avatar
    scm1001
    Aspirant
    Feb 02, 2024
    Thank you for responding. No, not for either in the Orbi App.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 05, 2024

      I'd make contact with NG support on this one.

      KevinLiT 

      • scm1001's avatar
        scm1001
        Aspirant
        Feb 05, 2024

        How? They don't provide support with the Armor subscription