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Forum Discussion

scm1001's avatar
scm1001
Aspirant
Jan 29, 2024
Solved

RBR50 Armor active but not showing as active on my Orbi app

I can see my armor subscription in my.netgear.com and armor.netgear.com, but in the Orbi app the Security section doesn't show it as active
  • FURRYe38's avatar
    FURRYe38
    Feb 05, 2024

    Please send KevinLiT a private message and ask for help on this. 

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 02, 2024

Does anything appear in the Orbi app under Settings or My Subscriptions? 

scm1001's avatar
scm1001
Aspirant
Feb 02, 2024
Thank you for responding. No, not for either in the Orbi App.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 05, 2024

    I'd make contact with NG support on this one.

    KevinLiT 

    • scm1001's avatar
      scm1001
      Aspirant
      Feb 05, 2024

      How? They don't provide support with the Armor subscription

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 05, 2024

        Please send KevinLiT a private message and ask for help on this.