RBR50-can’t disable Armor

I'm having the same problem since updating firmware that came with the Armor security. Internet is constantly dropping random devices: Ring, iphones, Smart tv, just randomly. I never had this problem prior to the firmware update with Armor trial. When I enter Security snd attempt toggle off a message pops up stating "Error Device is offline". The device is not offline, as I am actively logged in through the app. On a related forum there was a suggestion to enter "Remote Access" and turn this on and off. There is no "Remote Access" category in the Nighthawk app. I assume this means the "Anywhere Access" category. However when I attemppt to toggle "Enable Access Anywhere" I get yet another Error messsage. This one reads "Some error occurred while enabling/ disabling Anywhere Access."

Is there any other way to remove the Armor trial? Working remotely and having a child in Virtual school makes this problem especially frustrating, as we are both being dropped off the wifi repeateedly throughout the day.