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Forum Discussion
RBR50: Orbi app returns "Unknown error." verifying security account.
I have an Orbi RBR50 running firmware V2.7.4.24. I recenty purchased a new subscription to Armor and am trying to activate it. When I log in to armor.netgear.com I land on the "My Routers" page w...
I've got the same "Unknown error" error but:
- I've updated my router firmware to 2.7.5.4
- I did a factory reset of my router
- I've reinstalled the Orbi App on my phone (with removing all data from an app)
- I see my router in "My routers" tab after logging in to armor.netgear.com
- I've got an active subscription
- Under Support -> DETAILS -> CONTRACTS tab in the Orbi App I see "Armor Security - 1 Year" valid until Dec 23, 2024
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x1m1an wrote:
I've got the same "Unknown error" error but:
- I've updated my router firmware to 2.7.5.4
- I did a factory reset of my router
- I've reinstalled the Orbi App on my phone (with removing all data from an app)
- I see my router in "My routers" tab after logging in to armor.netgear.com
- I've got an active subscription
- Under Support -> DETAILS -> CONTRACTS tab in the Orbi App I see "Armor Security - 1 Year" valid until Dec 23, 2024
