RBR850 unable to activate NETGEAR ARMOR Subscription

For your information problem fixed thanks to NETGEAR support ticket posted by community manager, that I thanks again.

Root cause of problem: ARMOR subscription bought on store.bitdefender.com, not for the NETGEAR product I have (but no way to notice that, same subscription name)

reason: I looked in  bitdefender support how to buy NETGEAR (to find potential options...) and used a "link to buy".
This link in a hidden way, contained a NETGEAR product that is not displayed in the name of the ARMOR subscription, so I bough without knowing that.(and not for my product)

Later I search in another way and found a page in which first you chose the NETGEAR product, then go to the store to buy, at that time I guessed what I wrote above

THe NETGEAR support worked with bitdefender support to "convert" my subscription.

EXCELLENT support team, just a bit difficult to have access to them...

not very normal to have to go thru a community to get support from NETGEAR.

all that explained in satisfaction survey received from NETGEAR.

No doubt that will help improving the services, as may be this "final post"

kind regards