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Solved
RBR850 unable to activate NETGEAR ARMOR Subscription
A while after set up, I tried netgear armor, then expired one month later normal. Lasr Friday I bought on bitdefender store 12 months NETGEAR ARMOR received an activation key. Login on armor.netge...
For your information problem fixed thanks to NETGEAR support ticket posted by community manager, that I thanks again.
Root cause of problem: ARMOR subscription bought on store.bitdefender.com, not for the NETGEAR product I have (but no way to notice that, same subscription name)
reason: I looked in bitdefender support how to buy NETGEAR (to find potential options...) and used a "link to buy".
This link in a hidden way, contained a NETGEAR product that is not displayed in the name of the ARMOR subscription, so I bough without knowing that.(and not for my product)Later I search in another way and found a page in which first you chose the NETGEAR product, then go to the store to buy, at that time I guessed what I wrote above
THe NETGEAR support worked with bitdefender support to "convert" my subscription.
EXCELLENT support team, just a bit difficult to have access to them...
not very normal to have to go thru a community to get support from NETGEAR.
all that explained in satisfaction survey received from NETGEAR.
No doubt that will help improving the services, as may be this "final post"
kind regards
That you. I am going to try these suggestions. I already looped on supports/FAQ ... the issue (this time error as attached file) is not listed and no idea how to get real support (chat, mail, phone). On one hand I bought at bitdefender and armor web site operated by bitdefender, but web site is armor.netgear.com, never good when two providers!
Hi Bruno78330
Welcome to NETGEAR Community!
Kindly send me a private message with the device serial number and your email address.
Regards,
Blanca
Community Team
For your information problem fixed thanks to NETGEAR support ticket posted by community manager, that I thanks again.
Root cause of problem: ARMOR subscription bought on store.bitdefender.com, not for the NETGEAR product I have (but no way to notice that, same subscription name)
reason: I looked in bitdefender support how to buy NETGEAR (to find potential options...) and used a "link to buy".
This link in a hidden way, contained a NETGEAR product that is not displayed in the name of the ARMOR subscription, so I bough without knowing that.(and not for my product)Later I search in another way and found a page in which first you chose the NETGEAR product, then go to the store to buy, at that time I guessed what I wrote above
THe NETGEAR support worked with bitdefender support to "convert" my subscription.
EXCELLENT support team, just a bit difficult to have access to them...
not very normal to have to go thru a community to get support from NETGEAR.
all that explained in satisfaction survey received from NETGEAR.
No doubt that will help improving the services, as may be this "final post"
kind regards