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Forum Discussion
Armor on Orbi RBR50 transfer to correct license
I've been running Netgear Armor on my orbi network using the trial license. Today I bought the full license - which is (unsurprisingly) via Bitdefender. That was fine and I followed the instructions t...
I contacted BitDefender on Friday. The issue was resolved this morning.
I contacted bitdefender support over armor.netgear.com. 3 times , no Answer.
Orbi show expired license, and armor.netgear.com show:
Antivirus for Mac
macOS devices
Active
DAYS REMAINING: 269
DEVICES 1
Mobile Security
Android devices
Active
DAYS REMAINING: 269
DEVICES 1
NETGEAR Armor
Router security
Active
DAYS REMAINING: 269
DEVICES 0
Total Security
Windows devices
Active
DAYS REMAINING: 269
DEVICES 2
Go to the main Bitdefender support site http://www.bitdefender.com/support or email bdsupport@tickets.bitdefender.com.
Clearly explain your situation. For example:
I purchased & activated a subscription to NETGEAR Armor:
1. The subscription pane of the Armor website showed that my macOS, Windows, &; Android AV apps accepted the new subscription.
2. The ORBI router still showed as active on the trial.
When the trial expired, the router failed to recognize the new subscription (see attached). The Armor icon in the ORBI iOS app status was Expired.YOU MUST INCLUDE YOUR LICENSE KEY! That is how Bitdefender will identify your account. Your account will be fixed in a few days.
Thanks I did this 6/29/19
No answer yet 7/1/19
I did call.
Greetings, I bought a Netgear Armor sunscription during an active trial period and tried to "replace" the license, and though it had been replaced but the trial remained and when it expired, I became unprotected and it will not let me re-enter the activation key I received.
Hardware Version RBR40
Firmware Version V2.3.5.30
GUI Language Version V1.0.0.360
Operation Mode RouterPurchase Date -2018-07-03The Router dashboard shows the status of the protection as "Not Activated"
I actually reported this on a web support form a few weeks ago and never heard anything...
Thanks!
