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Forum Discussion

bellaella's avatar
bellaella
Aspirant
Jun 18, 2021
Solved

Auto installed on RBR50

I am facing some issue as the Armor product got auto installed on my RBR50; devices are not working, even streaming apps don’t work; the kids aren't able to get on to school websites. I tried all kin...
  • Christian_R's avatar
    Christian_R
    Jun 22, 2021

    Hello bellaella, 

     

    Welcome to the community! May you power cycle your RBR50 and reinstall the Orbi app. Then visit the Orbi app again and turn off Armor by tapping on the security tile. 

     

    Thanks,

    Christian 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 22, 2021

Hello bellaella, 

 

Welcome to the community! May you power cycle your RBR50 and reinstall the Orbi app. Then visit the Orbi app again and turn off Armor by tapping on the security tile. 

 

Thanks,

Christian 

  • bellaella's avatar
    bellaella
    Aspirant
    Jun 23, 2021

    Thank you so much for the guide. I followed and my problem has been solved. This is one of the best communities ever. Such a quick and appropirate response. Keep it up.
    Regards: Her Embroidery

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jun 23, 2021

      Hi bellaella,

       

      Happy to hear! Have a wonderful day!

       

      Christian