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Forum Discussion
Old Bitdefender Version???
Hi, I have a recently purchased Netgear Orbi AX6000, it’s setup and I have Netgear Armor. I’ve installed Bitdefender Total Security on several devices, and I’ve found out that the version is actually ...
I don't think Bitdefender offers parental controls directly. Parental controls come from a service called Circle but I don't know if that's provided through Netgear Armor or Bitdefender. I've been exchanging messages with Bitdefender for the past week and I'm fed up with the problems. Managing the Bitdefender products provided through Netgear Armor is a nightmare. I just turned off auto-renew for my subscriptions because I'm going back to getting them directly from Bitdefender. I am completely fed up with this bizarre arrangement between Netgear Armor and Bitdefender. It's just not worth the frustration.
I contacted Bitdefender re out of date Armor and for nearly 2 years have had the same repeating automatic replies, every 3-4 weeks. 1/ they are working on a fix and 2/ if I don’t respond the ticket has been resolved and they will close it. . Well the ticket has never been closed as I keep getting the same 2 messages and no the product is very out of date and this clearly has never been either worked on or resolved. I suspect the only worse support is Netgear themselves, after using PC’s for nearly 50 years this product (the whole thing Orbi and Armor) is the worst experience with support and value I have ever had the moist misfortune to have (not totally true some of the products that Symantec and Corel took over they turned from good programs with equally good support to appalling in months, a common connection of IT firms business model?)
I've been using Bitdefender products for several years and I've been satisfied with them and always got good support from them in the past. The problems I'm having now are specifically related to the way Bitdefender products are distributed and supported through Netgear Armor. The problem I'm running into now with Bitdefender appears to be related to the agreement between Bitdefender and Netgear. That has absolutely nothing to do with me as a customer, so I have no patience for that excuse. I am fed up with Netgear Armor at this point and want to go back to dealing just with Bitdefender. The arrangement between Netgear and Bitdefender is a screw job for the customers. If I had known that I would be getting outdated, poorly supported versions of Bitdefender products through Netgear I never would have signed up for this.