NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Security warnings from LG tv connected to RBR850
I have recently begun to get multiple security warnings from my Netgear Armour software about my tv - a LG C2. The tv is connected by ethernet cable to my RBR850 router. Has anyone else experienced t...
I have just downloaded the latest version of the LG software (03.30.45) and this seems to have resolved the issue.
Thanks Jeff for the response!
I went ahead and moved the connection over to the guest network and it all got temporarily resolved. I'm sure the LG still has the vulnerabilities but it can no longer see or connect to other devices on the network, so it gives me time to further research what in the heck is going on. I'll keep you updated on what I find out.
Hi all,
I recently updated my firmware in the LG TV, so I'm keen to see if there now are fewer vulnerabilities. However, my Armor shows that the last scan of the LG Device was done 61 days ago. Apparently, it's not re-scanning the devices regularly. Does anyone know how I can force a re-scan of the LG television?
(There being no user manual that I can find....) Armor remains a "Black Box Mystery" to me. Two possibilities:
- Perhaps Armor does not scan devices on the Guest WiFi network. (Who cares? Those are "guests" who are going away soon. Let whoever owns them take care of them.) Try connecting to the primary WiFi network again?
- Maybe Armor scans when a device connects to the network. Power the LG off (completely, pull the plug) and turn it back on again.
I lean toward the Guest hypothesis. With that opinion and about $6 you can go to Starbucks.
Hahaha, mine is not connected to the guest network, so that option is off the table.
I will try an power it off completely when I get a chance and then see if it does anything.
I do see an option to remove the device from Armor, but I'm not sure what that does. Could it be that it just hides it and then no longer protects it?
JCvanDoorn wrote:
I do see an option to remove the device from Armor, but I'm not sure what that does. Could it be that it just hides it and then no longer protects it?
Thanks for answering the question in Post #10. People who are tired of Armor telling their LG is "vulnerable" have a way to say, "don't bug me about this." Not sure how to test this since Armor appears to have quit complaining about the TV.
"no longer protects it". A good question. Looking at the "Complete Feature List" is fascinating:
https://www.netgear.com/home/services/armor/#SetupArmor
Many of the "features" would seem to be part of the basic router Firewall capability.
Some "features" apply only to Windows, Android, iOS devices (not an LG TV or smart door lock).
The "really cool features" are marked with an asterisk:
So, I decided to take the plunge and remove the LG TV Device from my Armor devices. After giving the TV a new IP Address, I received a message that Armor had found the TV, scanned it, and found 112 vulnerabilities! So, it's definitely not a scanning error that first time, but definitely a choice between false positives or true vulnerabilities in the LG TV.
Also, instead of "just" 83 vulnerabilities, it now finds many more vulnerabilities. The firmware of my TV is fully updated and currently runs Software Version 03.30.16.
Here's a list of the first bunch of vulnerabilities that are reported by Armor.
List of the first bunch of vulnerabilities reported by Armor.
JCvanDoorn wrote:
So, I decided to take the plunge and remove the LG TV Device from my Armor devices. .
The description does not match what I would expect removing the device from Armor would achieve. I thought the goal was, "quit telling me about this damn TV. I can't do anything about it."
- Well, since Armor did not initiate any new scans since the first one, I really wanted to see if the firmware updates in the LG TV made any difference. Seems it has only gotten worse. Still I don’t understand why Armor has almost no manual control to initiate scans and many other things.
(Since I enjoy this sort of thing.....) it would be interesting to run some other "vulnerability scanners" against this LG television and see what they report.
nmap is a free scanner that has been around forever and has versions for Windows, Mac, and most Linux distributions.
- Yes it would be interesting to see what nmap detects. In my case I’d expect nothing or only informational things to be detected as Armor is not complaining about my LG B9 OLED at all. It’s on wifi but I wouldn’t expect an Ethernet connected LG to behave any differently unless LG are running a Linux firewall and wifi is given more protection as it’s perceived to be more exposed with inbound sessions blocked.
Changing IP address on the LG would trigger a new Armor scan as it would see it as a new device - it’s not interested in the MAC address that remains the same from a scanning perspective. The only TVs that seem to provoke Armor are LGs. Beats Me. If it only reported problems one time, I'd move on.
- You could log a ticket direct with Bitdefender Support here:
https://www.bitdefender.com/consumer/support/
Scroll to the bottom and click contact Bitdefender Support then:
1. How to's & Troubleshooting Bitdefender product
2. Type of issue:
Troubleshooting
3. Which product do you need help with?
NETGEAR Armor powered by Bitdefender
Then choose email…
Good luck! had same issue with RBR50 (over 100 vulnerabilities), just updated with the latest firmware which had "Armor" fixes and all the vulnerabilities have gone away.
- Yes I had the same thing as soon as I updated the RBR. Now no sign of the root cause. Must be a false positive.
I have just downloaded the latest version of the LG software (03.30.45) and this seems to have resolved the issue.
I downloaded a similar LG update and subsequently received a security warning with identification of 341 vulnerabilities. Perhaps a false positive, perhaps sloppy work and/or inattention to detail in LG's webOS. The TV stays on our guest network at least until that answer is known. We use Roku devices anyway, and it doesn't bother us to leave our "smart" TV "dumb."
In any case, I don't believe this matter is closed...
