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Forum Discussion
Share Your NETGEAR Armor Experience
Hello NETGEAR Armor Community!
Thank you to all who have activated your NETGEAR Armor trial and to those who have subscribed to our cyber security service. Since the launch of the service we h...
After zero help or response from Netgear, I returned my Orbi router to Costco and bought a different brand. I now have full time security that works (cheaper than the non working Armor by the way), no buffering, support I can call without additional fees, and internet speeds that match what I’m paying for. It’s been installed for 30 days and it just works. I will NEVER buy Netgear again, router or otherwise. I’d suggest anyone considering buying a Netgear product, buy it at Costco so you can return it, because you will definitely have buyer’s remorse. Nothing worse than a company selling a defective product that doesn’t perform as advertised and then refusing to give customers tech support unless they pay for it. If they would actually let customers ask questions, listen to their concerns (which might help them fix their issues with this router) and advise on how they intend to fix the obvious issues with this router, they might salvage some relationships. But Netgear, quite frankly, has shown they value money over customers. And when that happens, you better run as fast as you can away from a company.
I have a Orbi set but am not in a position tom change them. But would never buy Netgear again and indeed though on a smaller scale I had replace a network router so jumped to another maker this time. I have also advised a number of people in organisations and family to avoid them so there poor product and support does have a cost to them. Reviews and comments I have put on them and have been marked as useful a number of times. The old view that one customer poorly served can cost you multiple future sales is really true.